Returns Information

Because it’s Christmas, we’re giving you a little longer to return any unwanted purchases.

All items purchased between Monday the 4th of November and Thursday the 19th of December may be returned until Tuesday 14th of January for a refund.

All refunds will be made via the same method of payment. Your statutory rights are not affected. Normal exclusions apply.

We would always recommend checking over your product well in advance of Christmas to make sure it is as expected and to avoid any disappointment.

If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item.

In the unlikely event your barbecue arrives damaged, short or incorrect, we must be notified within 30 days of receipt of the goods and we will make arrangements to resolve the issue.

If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive.

You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing or via email within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items and the original delivery charge you paid on your order for us to send the goods to you (if applicable).

We are unable to exchange items that are not damaged, defective or incorrect.

We need to be notified of damage, shortages or incorrectly received items within 30 days. Contact us before returning any damaged, faulty or incorrectly received items. Do not send back any damaged or incorrectly received item, unless advised by a member of our customer service team.

In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.

Our returns policy does not affect your statutory rights.

Our returns address:
R.E.DAWSON LTD
UNIT 5
Primrose Business Centre
Primrose Road
Clitheroe
Lancashire
BB7 1DR


Under the Consumer Rights Act 2015 if you have received a faulty or misdescribed product that you will be entitled to a full refund, but this right is limited to 30 days from when the product is received.

1. Items can be returned in person to our department store in Clitheroe.

2. If returning items by post or courier please send to the address above.

3. We do not offer a free returns service.




If you are looking to returns items then these companies maybe of assistance.

• Collect+
  
  Collect+ has parcel drop points in over 5,000 local convenience stores across the UK. Most are open early until late, 7 days a week, so you can return items at a time and a place that suits you. Your parcel must weigh less than 10kgs and be no larger than 50cm x 30cm x 30cm to be eligible for Collect+ returns.
  
  Click here to return items using Collect+
  
  
  
• Parcel2Go
  
  Online quotation tool for parcel delivery.
  
  
  
• ParcelMonkey
  
  Online quotation tool for parcel delivery.
  
  
  
• Royal Mail
  
  Take your parcel to the Post Office and request the standard parcel delivery service (if you parcel contents value is greater than £46 then you may wish to take out additional insurance).