Extended Christmas Returns
Because it’s Christmas, we’re giving you a little longer to return any unwanted purchases.
All items purchased between Monday the 29th of November and Wednesday the 22nd of December may be returned until Monday 24th of January for a refund.
All refunds will be made via the same method of payment. Your statutory rights are not affected. Normal exclusions apply.
We would always recommend checking over your product well in advance of Christmas to make sure it is as expected and to avoid any disappointment.
If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive. You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing or via email within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items and the original delivery charge you paid on your order for us to send the goods to you (if applicable). We are unable to exchange items that are not damaged, defective or incorrect. In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.
Our returns policy does not affect your statutory rights.
Our postal returns address :
Primrose Business Centre