Barbecue Delivery Information

Due to the current situation, there are significant impacts on our ability to maintain all our usual service of next working day delivery. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

Please allow 2 to 3 working days for delivery using Express Courier or Pallet delivery services. Deliveries are normally attempted within working hours.

Please Note: No deliveries or orders despatched on Bank Holidays

Please make sure you are fully aware of the delivery process particularly on large barbecue orders before you place your order.

Orders over £50 for items in stock, weighing under 30KG, will be despatched on an Express Courier delivery service.

Orders despatched using the Express Delivery courier service will be made using a Predict 1 Hour Delivery Window - view more here

Provide us with an email and an mobile telephone number and on the day of delivery you will be sent a one hour delivery window so you don't have to wait in all day.

Plus you can watch the progress of your delivery on a real-time map, all the way down to the final 15 minutes.

Alternatively you can also make amendments to your delivery by:-
(Options may be limited due to COVID-19 disruption)

• Selecting an alternative delivery date
• Opting for delivery to a nominated neighbour
• Having the parcel left in a specified safe place
• Collecting the parcel from your local delivery depot or drop off point

The majority of barbecues weighing over 30kg will be delivered on a pallet (approx 1.2m square), this is to ensure that your order arrives in perfect condition.

The delivery driver will not be able to carry the barbecue up or down steps, carry the barbecue through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside.

On pallet deliveries please assume the delivery will be made on a long heavy goods vehicle, please contact us if there are weight, height or parking restrictions or difficult access points before your order is despatched so that we can make alternative arrangements, failure to do so may result in a failed delivery and re-delivery charge.

Pallet deliveries cannot be made :

• On to soft ground such as grass, gravel, or soil.
• To a premises where it is illegal for a lorry to park or offload.
• Where the surface of the access road is very unstable, soft or muddy.
• Where the access road is on a steep incline.
• Where the access road does not provide 10 feet (3.05m) width clearance and 14 feet (4.27m) vertical clearance.