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Barbecue Delivery Information
| Important Message Regarding COVID-19 |
Delivery Update : Due to the high volume of orders we have received over the past few days we are experiencing some delays in shipping orders.
We are currently working 7 days a week trying to despatch all orders within the stated timeframe unfortunately some delays may occur.
Once your order is shipped you will receive an email, further emails will be sent with tracking information.
Please check the tracking information for delivery updates. We apologise for any inconvenience caused by delays in shipping.
Getting In Touch : We are currently receiving an unprecedented number volume of emails and calls. If you have sent us an email we will respond as quickly as possible but please allow up to 4 working days for a response.
We are working 7 days a week to respond to all enquiries. Our phone lines are currently CLOSED so please contact us by email or on the contact form here.
Thank you for your support and patience at this time.
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Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.
Please allow 2 to 3 days for delivery using Express Courier or Pallet delivery services.
Please Note: No deliveries or orders despatched on Bank Holidays
Please make sure you are fully aware of the delivery process particularly on large barbecue orders before you place your order.
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| Orders under £50 |
£2.95 |
ROYAL MAIL - 2ND CLASS |
Approx 10 Working Days |
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Royal Mail option excluded from all products weighing over 2kg |
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£4.95 |
COURIER TRACKED |
2 - 3 Days |
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| Orders over £50 |
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| Under 30kg |
FREE |
COURIER TRACKED |
2 - 3 Days |
| Over 30kg |
FREE |
PALLET DELIVERY |
2 - 3 Days |
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Orders over £50 for items in stock, weighing under 30KG, will be despatched on an Express Courier delivery service.
Orders despatched using the Express Delivery courier service will be made using a
Predict 1 Hour Delivery Window - view more here
Provide us with an email and an mobile telephone number and on the day of delivery you will be sent a one hour delivery window so you don't have to wait in all day.
Plus you can watch the progress of your delivery on a real-time map, all the way down to the final 15 minutes.
Alternatively you can also make amendments to your delivery by:-
(Options may be limited due to COVID-19 disruption)
- Selecting an alternative delivery date
- Opting for delivery to a nominated neighbour
- Having the parcel left in a specified safe place
- Collecting the parcel from your local delivery depot or drop off point
Please check each products availability for a guide on delivery estimates.
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Watch the video - click here
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The majority of barbecues weighing over 30kg will be delivered on a wooden pallet (approx 1.2m square), this is to ensure that your order arrives in perfect condition.
The delivery driver will not be able to carry the barbecue up or down steps, carry the barbecue through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them.
The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside.
On pallet deliveries please assume the delivery will be made on a long heavy goods vehicle, please contact us if there are weight, height or parking restrictions or difficult access points before your order is despatched so that we can make alternative arrangements, failure to do so may result in a failed delivery and re-delivery charge.
Pallet deliveries cannot be made :
- On to soft ground such as grass, gravel, or soil.
- To a premises where it is illegal for a lorry to park or offload.
- Where the surface of the access road is very unstable, soft or muddy.
- Where the access road is on a steep incline.
- Where the access road does not provide 10 feet (3.05m) width clearance and 14 feet (4.27m) vertical clearance.
For further details contact us on 01200 421010
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A pallet delivery being made
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On orders under £50 and weighing under 2kg in weight there is the option to send items with Royal Mail 2nd Class parcel service costing £2.95
Items must weigh under 2kg and be no more than 60cm in length and are being delivered to the UK.
Orders will be despatched via Royal Mail which may take up to 10 working days to arrive.
Orders under £50 weighing over 2kg will incur our standard courier charge.
Please do not select the Royal Mail delivery option if your order if of a urgent nature.
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Please Note: Delivery is made by road, all barbecues are designed to U.K. specification and any warranties are void outside of the U.K.
Not all barbecues are suitable for shipping please contact us prior to purchase to confirm suitability, please contact us for a quote
including the bbq your require, the delivery country and postcode.
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| Northern Ireland, Ireland |
Under 30kg |
£12.95 |
Approx 5/7 Working Days |
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Over 30kg |
£50 |
Approx 5/7 Working Days |
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| Isle of Wight |
Under 30kg |
£12.95 |
Approx 5/7 Working Days |
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Over 30kg |
EMAIL US |
Approx 7/10 Working Days |
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| Isle of Man, Scottish Islands |
Under 30kg |
£19.95 |
Approx 10 Working Days |
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Over 30kg |
NOT AVAILABLE |
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Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 |
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Europe Zone 1
Belgium, Denmark, France, Germany, Luxembourg, Netherlands |
Under 30kg |
£19.95 |
Approx 3/5 Working Days |
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Over 30kg |
NOT AVAILABLE |
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Europe Zone 2
Italy, Portugal, Spain |
Under 30kg |
£24.95 |
Approx 5/8 Working Days |
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Over 30kg |
NOT AVAILABLE |
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| Guernsey, Jersey, Channel Islands, BFPO's |
Under 30kg |
NOT AVAILABLE |
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Over 30kg |
NOT AVAILABLE |
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| Exclusions |
| Unfortunately we are unable to offer delivery to the Channel Islands including Guernsey and Jersey and BFPO's addresses. |
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