When will I receive my order?
Can I cancel my order?
Yes you can but please be quick and
CALL US - please DO NOT EMAIL. Once your order has reached a certain point within the despatch process, we are unable to stop it from being despatched. Please phone as soon as you can so we can try to help.
If your order has been despatched then you can return it to us - please see our
returns page for more information.
What gas bottle do I need?
Can I change my order?
Again yes you can but please be quick and CALL US - please DO NOT EMAIL. Once your order has reached a certain point within the despatch process, we are unable to stop it from being despatched. Please PHONE as soon as you can so we can try to help.
I have a voucher code I want to use
How is my order delivered?
The large majority of our parcels are despatched by courier via small parcel courier or pallet delivery. Read more about the delivery process on our
delivery information page.
Can I view your products anywhere?
Our products can be viewed at our store in Clitheroe however please note we do not have the full range in store.
If you intend to visit please contact us at least 24hrs before so that we can ensure the products you wish to view are available in store.
Do you deliver to BFPO addresses?
Unfortunately we are unable to deliver to BFPO addresses
Can I have a VAT export?