Do you assemble the BBQ?
No, unfortunately we are not able to assemble the BBQ before despatch or on delivery.
Do you price match?
We aim to remain competitive on price, however we do not offer price matching or price beating services. Please follow the links on the product page for price matching information.
Do you sell gift vouchers?
Unfortunately, we do not currently offer gift vouchers.
Do you have any discount or voucher codes?
Any current offers or discounts are displayed directly on our website. We do not offer additional voucher codes beyond these promotions.
Unfortunately, we do not currently offer ongoing discounts for NHS staff, Armed Forces personnel, Blue Light Card holders, or any other similar discount schemes.
Is the item in stock?
Stock availability is shown on each product page. If an item is available to add to basket, it is usually in stock and ready for despatch.
How long does delivery take?
Delivery times vary depending on the product and courier, but most in-stock items are despatched within a few working days. Full delivery details can be found on our delivery information page.
Which courier do you use?
Smaller items are typically sent via parcel couriers such as Evri or DPD, while larger items may be delivered via specialist pallet networks.
Do you offer next day delivery?
Some items may be available for next working day delivery, depending on stock availability and the time of order. Please refer to the product page or delivery information for details.
Can I track my order?
Yes, once your order has been despatched you will receive tracking details by email where available.
Can I change or cancel my order?
No, unfortunately an order cannot be amended or cancelled after it has been placed.
Do you deliver to Northern Ireland?
Yes, we do deliver to Northern Ireland. Delivery options and times may vary depending on the item.
What happens with large or pallet deliveries?
Larger items are delivered via pallet delivery. These are typically kerbside deliveries, and access restrictions may apply. Please ensure someone is available to receive the delivery.
Can I order online and collect my order?
No, online ordering with store collection is not available. Our store offers a large selection of items, but not everything online is available to view in store.
What is your returns policy?
Please refer to our returns page for full details on how to return an item and our refund policy.
