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Contact Us

Please check these frequently asked questions to common solutions to questions. If you have a non urgent query please use the contact form below.

Frequently Asked Questions

When will I receive my order?

Orders are normally delivered on a next working day basis however please read more on our delivery information page.

Can I cancel my order?

Yes you can but please be quick and CALL US - please DO NOT EMAIL. Once your order has reached a certain point within the despatch process, we are unable to stop it from being despatched. Please phone as soon as you can so we can try to help. If your order has been despatched then you can return it to us - please see our returns page for more information.

What gas bottle do I need?

The majority of our gas barbecues are supplied with a 27mm Clip On propane regulator - Click here to read more about Gas Bottles. Please check each gas barbecue for specific information on gas supply.

Can I change my order?

Again yes you can but please be quick and CALL US - please DO NOT EMAIL. Once your order has reached a certain point within the despatch process, we are unable to stop it from being despatched. Please phone as soon as you can so we can try to help.

I have a voucher code I want to use

Please note our voucher codes do not apply to all products listed on our website - please read our voucher code terms and conditions. Subscribe to our mailing list to be kept informed of latest voucher codes and promotions.

How is my order delivered?

The large majority of our parcels are despatched by courier via small parcel courier or pallet delivery. Read more about the delivery process on our delivery information page.

Can I view your products anywhere?

Our products can be viewed at our stores in Clitheroe and Skipton however please note we do not have the full range in store. If you intend to visit please contact us at least 24hrs before so that we can ensure the products you wish to view are available in store.

Do you deliver to BFPO addresses?

Unfortunately we are unable to deliver to BFPO addresses

Can I have a VAT export?

Unfortunately, due to restrictions imposed by HM Revenue and Customs, mail order and internet sales are not eligible to be included in the Retail Export Scheme. Please see HMRC website

https://www.hmrc.gov.uk/vat/sectors/consumers/overseas-visitors.htm#1

Contact Form

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 or send an email to
 suppport email
Online Opening Hours - Tel: 01200 421010
Monday: 9am - 4.30pm
Tuesday: 9am - 4.30pm
Wednesday: 9am - 4.30pm
Thursday: 9am - 4.30pm
Friday: 9am - 4.30pm
Saturday : 9am - 4.30pm
Sunday : CLOSED
Bank Holidays : CLOSED
CLOSED EASTER SUNDAY
 
For marketing enquiries please contact us at  marketing email
 

Clitheroe Store

Please contact us prior to any visit to ensure the products you wish to view are available in store!

Please Note: We normally have a selection of barbecues on display in store - not all models shown online are available to view in store.

54-56 King Street
Clitheroe
Lancashire
BB7 2EU
Tel: 01200 425151

Opening Hours
Click here for details

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Skipton Store

Please contact us prior to any visit to ensure the products you wish to view are available in store!

Please Note: We normally have a selection of barbecues on display in store - not all models shown online are available to view in store.

6 Jerry Croft
Skipton
North Yorkshire
BD23 1DX

Opening Hours
Click here for details

View Larger Map
 
 
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Online Opening Hours: Mon - Sat 9.00am to 5.00pm, Sunday : CLOSED

Clitheroe Store Hours: Mon - Sat 9.00am to 5.30pm, Sunday : 10.30-4.30pm

Skipton Store Hours: Mon - Sat 9.00am to 5.30pm, Sunday : 11-5.00pm

Dawsons Department Store, 54-56 King Street, Clitheroe, Lancashire, BB7 2EU. Company registration number: 447157. VAT No. GB174476929.

Phone : 01200 421010 | Email : [email protected]