BBQWorld Customer Service

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BBQWorld is the online barbecue and outdoor cooking website of Dawsons Department Store, a family-owned business in Clitheroe, Lancashire.

Dawsons Department Store on King Street in Clitheroe
Our Dawsons Department Store in Clitheroe, Lancashire.
Established 1936

A Real Store Behind BBQWorld

BBQWorld is part of Dawsons Department Store, an independent family-run retailer with a bricks-and-mortar store in the heart of Clitheroe.

We have served customers from King Street since 1936 and have traded online since 2004, giving you the reassurance of an established retailer when shopping for your barbecue.

Store details and visiting information

About BBQWorld

Dawsons was established in 1936 and has grown from an ironmongers and fireplace merchant into one of the area's leading independent houseware stores. We have traded online since 2004.

Before You Visit

Our online range is much wider than the range displayed in our Clitheroe store. Please contact us before travelling if you would like to see a particular product.

Quick Help

For delivery, returns and order questions, check the answers below before sending a message.

Frequently Asked Questions

Do you assemble barbecues?

No. Barbecues are supplied boxed for self-assembly unless the product page states otherwise.

Do you price match?

We do not operate a price-matching or price-beating scheme. Current prices and offers are shown on each product page.

Do you sell gift vouchers?

We do not currently offer BBQWorld gift vouchers.

Are discount codes available?

Current promotions are advertised on the website. We do not offer an ongoing NHS, Armed Forces or Blue Light discount.

Is an item in stock?

The latest availability is shown on the individual product page.

How long does delivery take?

Most orders arrive within a few working days. See our delivery information for full details.

Which courier will deliver?

Smaller orders are generally sent with Evri or DPD. Larger items may arrive on a pallet.

Can I get next-day delivery?

This can sometimes be arranged, depending on the product and delivery address. Please contact us before ordering.

Will I receive tracking?

Tracking details are emailed when available after your order has been dispatched.

Can I change or cancel my order?

Orders are processed quickly and cannot normally be changed after they have been placed.

Do you deliver to Northern Ireland?

Yes, although availability and delivery charges vary according to the item.

What does pallet delivery involve?

Pallet deliveries are kerbside. Please ensure there is suitable access for the delivery vehicle.

Can I collect my online order?

We do not currently offer click and collect for online orders.

What is your returns policy?

Please see our returns information for the full process and refund policy.

Contact Customer Service

For a non-urgent order or product enquiry, send us a message using the form below.

Fields marked with * are required.

Visit Our Clitheroe Store

Dawsons Department Store

54–56 King Street
Clitheroe
Lancashire
BB7 2EU

Telephone: 01200 425151

View store opening hours

Barbecues on Display

Our display regularly includes selected Weber, Broil King, Napoleon, Outback, Traeger, Ooni, Gozney, Ninja, Blackstone, Kamado Joe and Monolith models.

Please call before travelling to confirm that a particular model is currently available to view.

Marketing Enquiries

For marketing enquiries only (not customer service), contact us at Marketing email address.