Due to the current situation, there are significant impacts on our ability to maintain all our usual Next Working Day delivery service levels.
We are continuing to despatch orders and our couriers are still delivery parcels for our customers but there may be disruptions to some services under current conditions. Please allow 1 to 2 working days for delivery. Deliveries are normally attempted within working hours.
Unfortunately we are unable to guarantee any deliveries due to events beyond our control
The majority of barbecues weighing over 30kg will be delivered on a wooden pallet (approx 1.2m square), this is to ensure that your order arrives in perfect condition.
The delivery driver will not be able to carry the barbecue up or down steps, carry the barbecue through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside.
On pallet deliveries please assume the delivery will be made on a long heavy goods vehicle, please contact us if there are weight, height or parking restrictions or difficult access points before your order is despatched so that we can make alternative arrangements, failure to do so may result in a failed delivery and re-delivery charge.
On orders under £50 and weighing under 2kg in weight there is the option to send items with Small Parcel Courier service costing £2.95
Items must weigh under 2kg and be no more than 60cm in length and are being delivered to the MAINLAND UK.
Orders will be despatched via a small parcel courier which may take up to 5 / 7 working days to arrive.
Orders under £50 weighing over 2kg will incur our standard courier charge.
Please do not select the Small Parcel Courier delivery option if your order if of a urgent nature.