The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form.
This e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been despatched to you.
Our acceptance of your order brings into existence a legally binding contract between us.
Our right to refuse your order
We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do refuse your order we will notify you by e-mail and will refund your account any sum deducted by us from your payment method as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Price
The prices payable for goods that you order are as set out in our website.
You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to within 30 days from the date you received the ordered goods.
You do not need to give us any reason for canceling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us in writing or email to [email protected].
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
If you cancel your contract when we have already processed the goods for delivery but not yet received the goods then we will make every reasonable effort to stop the delivery. If we are unable to recall the order and you refuse to accept the goods or advise us that you do not require the order then we will be entitled to keep or receive an amount sufficient to cover our losses (shipping charges) that directly result from your cancellation.
This can be up to a value of £100 but will be handled on a case-by-case basis but we will be able to explain how we calculate the amount we are charging/withholding you for cancelling the contract.
Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event wthin 30 days of your order.
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returns Policy
If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item.
If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive.
You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing or via email within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items and the original delivery charge you paid on your order for us to send the goods to you (if applicable).
We are unable to exchange items that are not damaged, defective or incorrect.
In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.
Our returns policy does not affect your statutory rights.
Our returns address:
R.E.DAWSON LTD
UNIT 5
Primrose Business Centre
Primrose Road
Clitheroe
Lancashire
BB7 1DR (Please note our postcode has recently changed from BB7 1BT)
Consumer Rights Act 2015
Under the Consumer Rights Act 2015 if you have received a faulty or misdescribed product you will be entitled to a full refund, but this right is limited to 30 days from when the product is received.
If you feel you have received a faulty or misdescribed product then please contact our customer support team.
Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, then (except where you are dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977) we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, then (except where you are dealing as a consumer) we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition then at your option we will either:
make good any shortage or non-delivery;
replace or repair any goods that are damaged or defective; or
refund to you the amount paid by you for the goods in question in whatever way we choose.
and (except where you are dealing as a consumer) we shall have no further liability to you.
Save as precluded by law and except where you are dealing as a consumer, we will not be liable to you for any indirect or consequential loss, installation costs, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Dawson's Department Store, Queens Hall, 56 King St, Clitheroe, Lancashire, BB7 2EU and all notices from us to you will be displayed on our website from to time.
Product Descriptions and Measurements
All reasonable care is taken to ensure the accuracy of descriptions, prices and dimensions are correct on the website at all times. Whilst every step is taken to ensure measurements are correct, these sizes should be seen as approximate.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected to the extent that they are capable of continuing in force without the unenforceable term or condition.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us and except where you are dealing as a consumer:
Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us; and,
Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Standard Warranty Information
If not otherwise stated every product is covered by a standard warranty provided by R.E.Dawson LTD for a period of 12 months from the date of purchase. The warranty covers defects in materials and workmanship under normal use and conditions. The warranty does not cover, normal wear and tear. Damage caused by misuse, neglect, accidents, or improper handling. Repairs or modifications made by unauthorized service center or individuals. Cosmetic damage, including but not limited to scratches, dents, and broken plastic. Consumables or accessories (e.g., batteries, cables) unless otherwise specified. Damage caused by external factors such as power surges, water, wind or fire.
Dispute Resolution/Complaints Procedure
We are extremely proud of our high standards of customer service and the lengths we go to in order to ensure customer satisfaction however if you feel we haven't met our standards, please contact our support team via the contact page or in writing at: Complaints, R E Dawson, Unit 5, Primrose Mill, Primrose Road, Clitheroe, BB7 1DR.
Last Update : 25/11/24