What information do you collect?
Personally identifiable information - When you choose to do so you may provide us with personal identifiable information such as your name, email address, postal address, phone number and ip address - this information will be used to process your order, send emails or sms messages. The information you provide to us when placing an order or subscribing to emails is done so entirely voluntarily. We do not offer an "Account" service or store any credit card information within our systems.
How do you use my personal information?
The information you provide to us will allow us to process your order and improve your shopping experience. We will use the information you provide to us to confirm your order, process your purchase and communicate to you about your order and notify you about new products, special offers and other promotions. You personal information will also be passed to third parties to fufill the order process these include our courier and delivery partners.
Do you share my personal information?
Your personal details including your name, address, telephone numbers, email address will be provided to third-party vendors who provide services or functions on our behalf, including credit card processing. Specifically these reputable companies include Barclaycard EPQ, V12 Retail Finance and Paypal who will process your card payments on our behalf.
Your name, delivery address, telephone numbers and email addresses will be provided to third party courier companies who will complete the online order process. The information is provided to these companies through secure system integrations. On occasions our delivery companies will take photographs of the outside of your property to assist with the delivery process and ensure that they have located the correct address when you are unable to accept the parcel. This photograph will not be posted or circulated and will only be used to verify the delivery process. These organisation are under strict obligations to keep your personal information private.
We use a third party company to facilitate the process of sending emails regarding exciting offers and news about our company. Currently we only make contact through email. You can consent to receive these emails during the checkout process or opt out at any stage, either by following links from our website or by unsubscribing from the email directly.
We also use third party companies to contact you by email to ask you to leave a review on a product once your order has been completed. We will never pass your personal details including email address onto companies outside of this scope.
How do I know my personal information is secure?
We want you to feel confident about using our website, and we are committed to protecting the information we collect. When you provide us with your personal information we use encryption using TLS 1.2 while processing this information. You can view the security certificate from your browser by clicking on the padlock on any secure page listed on our site. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us and we employ firewalls to help prevent unauthorized persons from gaining access to your information. Only authorised employees have access to the personal information you have supplied and may do so only for business purposes.
How can I update or delete the personal information you hold about me?
We do not currently offer an "Account" based system - the personal details we store including name, address, telephone numbers, ip address and email address related to a particular order. For security purposes we do not store any credit card details within our systems. If you wish us to delete or update any of your information then please contact us either in writing or email to [email protected] and we will remove or update the information within our systems and contact third parties to do the same.
International transfer of data
Your email address is transferred by us to a third party outside of the EEA for the purpose of sending our own company marketing emails. We take all steps to ensure that your email address is kept secure and privacy rights continue to be protected. By opting in or subscribing to our email marketing you are agreeing to the transfer of this information.
We do not knowingly ask for Personal Information from anyone under the age of 18. If personal information is submitted to us and we know that the person providing the information is under the age of 18 we will not use it for any purpose. We will delete this information as soon as possible.
How can I opt-out / unsubscribe from email communications?
If for any reason you wish to stop receiving any of our emails which notify you of promotions, offers or events then follow the links at the bottom of every email and website to unsubscribe or opt out from further communications. We do not use telephone, SMS text messages or direct mail. If you are unable to follow the links to opt out or unsubscribe from promotional emails then please send your request to [email protected]
Third party advertising
Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to our website and / or other sites on the Internet.
You may may opt out of personalised advertising by visiting Ads Settings.
Links to other websites
Our website may contain links to other website operated by third parties. These links are only provided for your convenience. We do not have control over these websites or applications and are independent from ourseleves and offer seperate privacy policies and terms and conditions.
How long do your keep my personal information
We retain your personal information and order information for up to 10 years. We do this as a large number of our products offer a long term manufacturer warranty. To enable us to support you in any warranty claim your order information will be held. However we will make every effort to delete personal identifiable information for no longer than is required or at the earliest opportunity.