At R E Dawson Ltd, trading as Dawsons Department Store and our associated websites, we are committed to protecting your personal information and handling it transparently and securely.
This policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and your rights.
R E Dawson Ltd is the controller of your personal information for the purposes described in this policy.
If you have any questions about this policy or how we use your personal information, please contact:
Email: [email protected]
Support: [email protected]
Post: 54-56 King Street Clitheroe, BB7 2UE
We may collect and use the following categories of personal information:
Information you provide to us
Technical and website usage information
Order and service information
We collect personal information:
We use your personal information to:
Depending on the circumstances, we rely on one or more of the following lawful bases:
Performance of a contract
Where processing is necessary to process your order, deliver goods, handle returns, provide aftersales support, or deal with faults, repairs, replacements or warranty issues connected to your purchase.
Legal obligation
Where we must process personal information to comply with legal or regulatory requirements.
Legitimate interests
Where it is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include operating our business, preventing fraud, handling customer service efficiently, improving services, and sharing information with manufacturers or service partners to resolve product faults or warranty issues where appropriate.
Consent
Where consent is required, such as certain marketing activities or optional cookies.
We may share your personal information with trusted third parties where necessary for the purposes set out in this policy. These may include:
If you contact us about a faulty product, missing part, technical issue, repair, replacement, product safety matter or warranty claim, we may share relevant personal information with the product manufacturer or their authorised service provider where necessary to help resolve the issue.
This may include:
We do this where necessary to support diagnosis, troubleshooting, inspection, repair, replacement, replacement parts, warranty validation or other aftersales support relating to your purchase.
Some of these third parties may process the information on our behalf, while others may act as independent controllers when dealing with you directly, such as a manufacturer handling a warranty claim in their own name. Where they act as an independent controller, their use of your personal information will be governed by their own privacy policy.
If you have asked to receive marketing from us, we may use your name and email address to send you updates about products, offers, promotions and events.
You can unsubscribe at any time by:
We use cookies and similar technologies on our websites. These may be used for:
Further information should be set out in your cookie policy or cookie banner.
Some of our service providers may process personal information outside the UK. Where this happens, we will ensure that appropriate safeguards are in place in accordance with UK data protection law.
We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including customer service, legal, tax, accounting, fraud prevention and warranty support purposes.
Order and related customer service information may be retained for up to 10 years where this is necessary to support long-term product warranties, complaints, legal claims and business record-keeping.
We use appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse or alteration. These measures include access controls, secure systems, encryption where appropriate, and restricted staff access.
Depending on the circumstances, you may have the right to:
If you have concerns about how we use your personal information, please contact us first at [email protected].
You also have the right to complain to the Information Commissioner’s Office.
We may update this policy from time to time. Any material changes will be posted on this page with an updated revision date.